FAQ

HM DIN ACCOUNT

Creating an account on HM Din is simple. Visit HM Din website and click on sign up. Please note that you can sign up via apple, google and facebook accounts as well.

Kindly contact care@hmdin.ae and one of our representatives will respond to your request within 24 hours.

You can change password by clicking on your profile, choosing the settings option and then proceeding with change your password option.

You can add multiple addresses to your HM Din account on the checkout page before proceeding ahead with payment. You can also view your addresses on your profile page.

OTP is a one-time password that will be received to your email/phone when you sign up for an account on HM Din.

Only for a special request, provided approved by admin.

Only for a special request, provided approved by admin.

HM DIN DELIVERY

Read our return and exchange policy.

Read our delivery terms and conditions.

During checkout, simply choose the delayed delivery option and schedule a date according to your convenience.

To cancel your order, you can go to my orders page, select, and cancel the order you do not wish to receive. Please note that orders can’not be cancelled after they have been shipped for delivery.

Yes, HM Din offers same day and next day delivery depending on your location. Check same day and next day delivery eligibility. Furthermore, you will also be notified of your eligibility during checkout.

No, there is no minimum order value.

HM DIN SAFETY

All the team at HM Din are vaccinated and conduct regular testing. We also work with partners who take safety and sanitization very seriously.

HM DIN REWARDS

Your HM Din reward points can be used during purchase to avail discount on the products. The more points you collect, the more benefits will be available for you via the HM Din rewards program.

HM Din reward points can be viewed on your account profile page as well as during checkout.

GENERAL FAQ’S

You can reach HM Din by emailing via care@hmdin.ae , live chat over the site and by calling +971 56 844 8612.

A language icon will be present on the top corner of the screen through which you can switch to either Arabic or English based on your preference.

You can search for a specific item using both our search bar and advanced filters option.

You can fill the suggestion form available on our platform and we will do our best to have it in stock for you.

Yes, you can purchase HM Din gift card from the HM Din website.

HM DIN PAYMENTS

In case of an amount being refunded to you, it can be kept in the HM Din wallet and used for a future purchase. If you have received HM Din shopping voucher, the amount will also be debited into your wallet.

HM Din accepts online bank payments through credit, debit or prepaid cards.

Three to five cards can be added to the HM Din account.

HM Din has partnered with Tabby that offers easy installment in 4 payments.

You can reach the HM Din team on care@hmdin.ae and they will arrange for your refund to be made back to the card. Please note that this may take upto 14 days.

HM DIN FEATURES

The product comparison feature allows you to compare multiple products at the same time on the same screen with all the visuals and details side by side.

You can find the advanced filters icon on the top right of your app/web screen. With the advanced filter, you can shop with specific details.

HM Din has partnered with Tabby that offers easy installment in 4 payments.

Detailed Product categories are available on the homepage of both app and web.